Privacy Policy

About this policy

We are committed to maintaining the accuracy, confidentiality, and security of your personal information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information. Our privacy policy is based upon the requirements of Canada's Personal Information Protection and Electronic Documents Act.

Introduction

AWN Insurance Inc. responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.

Identifying Purposes

AWN Insurance Inc collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. 

In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information are provided as part of the order process.

Consent

Knowledge and consent and understanding of the consequences of granting consent are required for the collection, use or disclosure of Personal Information except where consent is not required by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services where the information is necessary for us to provide those services to you.

Limiting Collection

The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.

Limiting use, disclosure and retention

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. For the purposes identified, Personal Information will be disclosed to AWN Insurance Inc.’s related or affiliated organizations or companies, their agents, and to certain non-related or unaffiliated organizations or companies, including insurance companies and service providers such as promotional, technology or risk management companies, claims adjusters, appraisers and repair shops. Some of these entities are located outside Canada therefore your Personal Information may be processed or stored in a foreign jurisdiction that may provide for a different level of protection for Personal Information than exists in Canada (which jurisdictions may include but is not limited to the United Kingdom, the European Union and Australia) and your Personal Information may be accessible to law enforcement and national security authorities of those jurisdictions. Personal Information will only be retained for the period of time required to fulfil the purpose for which we collected it or such longer period as may be required by law.

Accuracy

Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfil the purposes for which it is to be used.

Safeguarding customer information

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

Openness

We will make information available to you about our policies and practices with respect to the management of your Personal Information.

Customer Access

Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.

Additional Information

Before AWN Insurance Inc. is able to provide you with any information or correct any inaccuracies, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will endeavour to respond within an appropriate timeframe.

Handling customer complaints and suggestions

You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting: 

The Privacy Officer 

AWN Insurance Inc., 162 Broadway Avenue, Suite 15, Orangeville, Ontario L9W 1K3 

Telephone Number: 416 361 2822